Support

We are here to help.

What to Include

To help us respond faster, please include:

• App or game name
• Device model
• Operating system version
• App version
• Description of the issue
• Screenshots or screen recordings, if helpful

Restore Purchases

For eligible non-consumable purchases or subscriptions, use the in-app Restore Purchases option where provided. On iOS, purchases are handled by Apple App Store; on Android, eligible purchases are handled by Google Play. Consumable virtual currency is generally not restored once used. For missing purchases, contact support with your app name, approximate purchase time, and store order reference (do not send payment card numbers).

Missing Rewards

If an advertisement reward, virtual item, or purchase reward is missing, please contact us with the approximate time of the event and relevant screenshots. Network errors, interrupted advertisements, or failed purchase validation may delay reward delivery.

Bug Reports

We welcome bug reports. Please describe what happened, what you expected to happen, and whether the issue can be reproduced.

Privacy Requests

For access or deletion requests, email support@devquery.cn. See Account Deletion for instructions.