Delete Account

Account deletion requests for DevQuery applications and games.

How to Request Deletion

Please send an email to support@devquery.cn with the subject line:

Account Deletion Request

Please include:

• App or game name
• Your in-game user ID, if available
• The login method used, if applicable
• A brief confirmation that you want your account deleted
• Whether you use guest access, Sign in with Apple, or Google Sign-In, if known

What May Be Deleted

After verifying the request, we will process deletion of the applicable account or server-side guest profile and associated data, which may include identifiers, cloud-saved progress, inventory, virtual currency balances, and account-linked records, subject to the exceptions below. Deletion may permanently remove access to progress and virtual items. If your request concerns only specific data rather than the whole account, please say so in your email.

What May Not Be Deleted Immediately

We may need to retain limited purchase, accounting, fraud-prevention, security, or dispute records for applicable legal or platform requirements. Such retained records are restricted to those purposes and are not kept as an active gameplay account. Local device data may remain until you clear app data or uninstall the app. Removing a DevQuery game account does not delete your Apple or Google account.

Processing Time

We aim to acknowledge requests within 1–3 business days. We will verify account ownership and explain the expected deletion timeline and any retention exceptions in our reply. Actual completion time may vary depending on technical and legal requirements.